"Our experience with The Fund has shown us that they are more than simply an investor, but a business partner, adding real, tangible value to our firm."
 
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Document Direct on track for growth following investment

Fund: Venture Capital

The UK’s premier outsourced typing and document production service is targeting further expansion into the legal and medical sectors following investment from The North West Fund for Venture Capital...

Established in 2005, Document Direct provides managed typing and transcription services, as well as professional document production and electronic verification processes. The firm operates in the legal, accounting, wealth management and medical sectors, with clients including Nabarro, Lewis Silkin and Hill Dickinson. They also have numerous medical centres as clients and are building up their presence under the NHS N3 accreditation, and also are accredited under ISO2701, the international Information Security Management Standard.

With five full-time staff across its offices in Liverpool, London and Dublin, the firm uses contractors to fill various financial, managerial and administrative roles within the business.

Document Direct offers a 24/7 secure typing service, helping businesses to run more efficiently and aiding client service. It is supported by over 120 secretaries with extensive professional, medical and legal sector experience based solely in the UK, allowing for personalised and relevant service to individual businesses. Working with over 140 clients in the UK and abroad, the firm offers businesses savings of up to 60 per cent on their typing costs.

The relationship with The Fund began in March 2015, with Document Direct securing £400,000 to underpin its growth. This has allowed the firm to enhance its IT infrastructure and take on three additional staff, who will assist with business development.

The business is looking to further expand into the legal market following endorsement by the Law Society of England & Wales. Document Direct was recently announced as the Society's exclusive outsourced transcription partner, and was described as delivering "an excellent transcription service to law firms throughout the UK and across the globe" by executive director of business development at the Law Society, Simon Drane.

Reflecting on The Fund's investment, Martyn Best, CEO of Document Direct, said: "Coming from a corporate finance background myself, I had certain expectations about how a transaction of this nature should proceed - The North West Fund exceeded every one of them. The decision-making process was quick and straightforward, the team responded promptly and clearly to any queries, and an offer was put in place very quickly.

"I am greatly looking forward to our continued work with The Fund. There are further investment opportunities on the cards, and we will be able to take advantage of their own extensive professional and legal network. Our experience with The Fund has shown us that they are more than simply an investor, but a business partner, adding real, tangible value to our firm."

 

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