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TCC expands team and moves to new state-of-the-art contact centre following funding

Fund: Loans Plus

One of the Wirral's largest employers, The Contact Company (TCC), has used a multi-million pound package of public and private funding from The North West Fund for Loans Plus, Barclays, profit re-investment and the Regional Growth Fund to construct its new state-of-the-art contact centre on the Wirral.

One of the Wirral's largest employers, The Contact Company (TCC), has used a multi-million pound package of public and private funding from The North West Fund for Loans Plus, Barclays, profit re-investment and the Regional Growth Fund to construct its new state-of-the-art contact centre on the Wirral.

The move into the new £11 million, 900-seat centre has enabled the company to continue expanding and increase the range of services it provides.

TCC has gone from strength to strength since Chief Executive Officer and owner Asif Hamid set it up in 2006. Now one of the largest employers in the Wirral, TCC has seen turnover soar from £10.2 million to £20.4 million over the past twelve months.

Working to address the customer contact needs of a wide range of businesses across the UK, the company offers outsourcing support to a portfolio of clients including River Island, Superdrug and Argos.

Asif explained, "Our skilled and loyal staff are key to our business model and we've built our business by closely tailoring our services to suit our customers' specific needs.  This has given us a real competitive edge and boosted our reputation.  Our new business levels are up and we're ambitious for the future.

"The move to our new premises has increased our capacity, allowed us to service new customers and introduce a host of new services.  We're also planning to take on more staff locally as we continue to grow.  We've combined our own funds with an impressive funding package to get the project off the ground."

 

 

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