Visit our list of Frequently Asked Questions
Find out more about the Fund Managers responsible for managing
the respective funds
1. About this privacy code
This privacy code provides an overview of how we comply with
data protection legislation to protect the rights of the
individuals we deal with. It sets out:
2. Who we are and what we do
North West Business Finance Limited is an independent private
sector company established to oversee the delivery of The North
West Fund, £184.8m evergreen investment fund established to provide
debt and equity funding to small and medium-sized enterprises in
the North West of England
Our contact details are set out on our website.
3. How we collect personal information
3.1. By the use of "cookies" on our
Cookies are small text files or variables which enable a website
to "remember" who you are. Most browsers are automatically set to
accept cookies but if you are using Microsoft's Internet Explorer,
Firefox or Netscape Navigator, you should be able to configure your
browser to restrict cookies or block all cookies if you wish. This
will however, affect your ability to log into and use the
knowledge-exchange areas, e-tendering opportunities area, the media
centre, and any other restricted areas of our website.
We use session cookies (which are temporary cookies) to maintain
your session with the server in the areas of our site that are
available to registered users. Our session cookies store a unique
identifier to allow the server to distinguish between individual
users' sessions. Session cookies are deleted when you close your
We sometimes use persistent cookies to enable pop-up
advertisements and to prevent the server from displaying the pop-up
advertisement more than once. Persistent cookies remain on your
hard disk until you delete them.
We may also use true first party persistent cookies to provide
us with visitor information for the purpose of analysing visitor
behaviour. We are currently trialling a system by Google.
The information generated by the cookie about your use of the
website (including your IP address) will be transmitted to and
stored by Google on servers in the United States and elsewhere.
Google will use this information for the purpose of evaluating your
use of the website, compiling reports on website activity for us
and providing other services relating to website activity and
internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties
process the information on Google's behalf. Google will not
associate your IP address with any other data held by Google.
No other cookies on our site are served or used by third
3.2. Through completion of online forms on our
We collect information about you when you register to use the
knowledge-exchange areas, e-tendering opportunities area, the media
centre, and any other restricted areas of our website. We collect
information about you if you complete any of the various forms on
our site to contact us, make enquiries, apply to us, respond to
surveys or give us feedback.
We need you to give us certain information, which will be
indicated on the form. It would help us if you give us any other
information we ask for that you think might be relevant but you are
under no obligation to do so.
3.3. Through web site statistics
We do keep a record of traffic data which is logged
automatically by our server, such as your IP address, the URL you
visited before ours, the URL you visit after leaving our site and
which pages you visit. We also collect some site statistics such as
page hits and page views. We are not readily able to identify any
individual from traffic data or site statistics.
3.4. By you contacting us by other methods other than
The website provides various telephone and fax numbers and email
addresses for you to contact us. We will collect information from
you through any of these methods. We may also collect other
information you supply to us after your initial contact with
4. What personal information we collect, and
The information we collect about you will relate solely and
exclusively to your application, the processing of your application
and the determination of your application by us and / or by our
duly authorised agents.
Here is a brief description of the information we collect and how
we use it.
4.1. Information required for your funding
We also collect information from a business when it applies to us
for funding. Details are given to businesses before they apply to
us, and on the actual application forms. We need this information
so that we can appraise projects and decide whether or not to fund
If a business receives funding, we will collect further
information so we can monitor how the funding is spent, and
therefore show we are delivering the outputs the funders require us
The type of information we collect, and with whom we share
information we collect depends on the funding package
4.2. Information you give us on your own
We will use the details you give us to provide information you ask
for or to put you in contact with other organisations that may be
able to help, process any application you make and review and
improve our services.
4.3. Business information that we set out to
We actively seek information from businesses from both inside and
outside the Region (including those outside of the UK) so that we
can build up profiles of businesses and build relationships between
them. We obtain this information both directly from businesses,
through face-to-face meetings, telephone calls, or through our
website, and indirectly from suppliers of business information.
Most of this information will relate to the business itself and
will not be "personal". However insofar as this information
contains contact details from which individuals may be identified,
or relates to sole traders or partnerships, it will usually consist
of personal information that is protected by data protection
legislation. The personal information we hold is very valuable, as
it enables us to make personal introductions between businesses and
also provides a central point of contact for us.
4.4. Direct marketing preferences
When you give us your contact details, we may ask you whether or
not you would like to receive further information from us about
inward investment opportunities, business development and funding
opportunities. This may be our own information or that produced by
our subsidiaries or by other organisations. We may send this
information to you by a variety of means, including email and post.
If you do agree, you can change your mind at any time and ask us
not to send you further information (see your rights under data
protection legislation below).
We may also ask you if you would like us to pass on your details
to other organisations in the local business network including the
business links, enterprise agencies, Chamber of Commerce, Learning
Skills Council and other similar organisations so they can inform
you of business events and opportunities and offer you
opportunities to develop and advance your business. If you agree
but then change your mind, you will need to contact these
organisations direct to ask to be removed from their lists.
4.5. Research statistics
We anonymise the information we collect and then use it to
produce and publish regional statistics. We will always ensure the
statutory safeguards for statistical research are in place. So we
will never use personal information in the course of this research
to support measures or decisions with respect to particular
individuals or in such a way that is likely to cause substantial
damage or substantial distress to any individual. Any resulting
research statistics will not be made available in a form which
identifies individuals, unless those individuals have agreed to be
5. How we safeguard personal information
We recognise that you retain rights in the personal information
we hold about you. We will keep that information secure, and use it
only for specific legitimate purposes.
5.1. We have obligations to keep personal information
secure, which we take seriously
We will keep personal information secure by taking appropriate
technical and staff measures against the unauthorised or unlawful
processing of that information and against its accidental loss,
destruction or damage.
The CEO has overall responsibility for implementation of
We take steps to ensure the personal information we have is high
quality. However we cannot do this without your help! So please
ensure you give us accurate information, tell us as soon as
possible of any changes, and tell us as soon as possible if you
notice mistakes in the information we hold about you as this helps
us to keep our information reliable and up-to-date. We will also
contact you from time to time to check whether the information we
have on you is still accurate and up to date. We will keep personal
information until you inform us you no longer wish us to
Information relating to funding is kept for as long as is required
by the funders.
5.2. Confidential information
Please note that under the Freedom of Information Act 2000, we
are only permitted to protect information that is actually
confidential in law and where if we were to disclose it, we could
be sued for breach of confidence. Information you give us which you
may consider to be confidential, or may mark as confidential, may
in fact not be confidential in law. However in respect of any
information we receive from you that is truly confidential, we will
take steps to ensure it remains confidential. Unauthorised
disclosure or misuse of personal information by staff will lead to
5.3. We review our policies and audit our procedures
We review this code and our other data protection policies
regularly to make sure they are appropriate and up to date. We also
carry out regular audits to monitor our security policies and
procedures and revise them if necessary.
6. With whom we share personal information, and
If you have applied to us for funding, then your information has
to be shared with various government authorities, European
authorities, Fund Managers and auditors for the purpose of avoiding
any financial irregularity
If we hold your information for any other reason, then almost all
our sharing of your information will be at your specific request.
So most of the time, information is shared on a case-by-case
If we do enter into any "block" sharing of your information with
other organisations in the business support network, it will be
strictly for the purposes specified above in who we are and what we
do and done only with your consent, or as permitted by law.
Please note that we may be required to disclose information about
your business in response to a request for information under the
Freedom of Information Act 2000, unless an exemption applies.
7. Your rights under data protection
You have various rights. You are most likely to want to exercise
8. How to make a complaint
Any complaints about our handling of personal information should
be made by completing the Contact Us form. If your complaint relates to
the handling of your personal information by an organisation with
which we share information, then please let us know that.
We aim to respond to your complaint within 21 days of receiving
it. We will always review our procedures and practices in
line with any justified complaints.
9. How to find out more
9.1. Data Protection Register
When we ask you for information, we will comply with the law,
including the Data Protection Act 1998. We are a data controller
for the purposes of that Act. Our entry in the register of data
controllers is Z7829957. In brief, our register entry
9.2. Information Commissioner
For independent advice about freedom of information, data
protection, privacy and data-sharing issues, you can contact the
Information Commissioner at Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF, tel: 01625 545745 fax: 01625 524510 e-mail: email@example.com website:
If you would like any further information or have any comments
about any other aspect of our website or service, please contact
NWBF using the Contact
Last Updated August 2010
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